Privacy Policy

1. Our Commitment

Nexrise ("Nexrise", "we", "our", or "us") is committed to protecting the privacy and confidentiality of your personal data.This Privacy Policy explains how we collect, use, store, share, retain, transfer, and protect your personal data when you visit our website, request a quotation, communicate with us, purchase our products or services, or otherwise interact with Nexrise.

This Privacy Policy is prepared in accordance with:

•  Saudi Personal Data Protection Law (PDPL)

• PDPL Implementing Regulations

• Instructions and guidance issued by the Saudi Data & Artificial Intelligence Authority (SDAIA)

 

2. Data Controller

The Data Controller responsible for your personal data is:

Nexrise

Riyadh, Kingdom of Saudi Arabia

Email: info@nexrise.com.sa

WhatsApp: +966 50 344 5705

Website: www.nexrise.com.sa

Business Hours: Sunday – Thursday 9:00 AM – 6:00 PM

​

3. Scope of this Policy

This policy applies to:

• Website visitors

• Customers

• Prospective customers

• Business partners

• Suppliers

• Contractors

• Individuals contacting Nexrise

 

4. Personal Data We Collect

Depending on your interaction with us, we may collect:

Identification Information

• Full name

• Company name

• Job title

 

Contact Information

• Email address

• Telephone number

• WhatsApp number

• Postal address

 

 Project Information

• Property location

• Building details

• Project specifications

• Product preferences

• Installation requirements

 

Commercial Information

• Quotations

• Purchase orders

• Contracts

• Payment records

• VAT information (where applicable)

 

Technical Information

• IP address

• Browser type

• Device type

• Operating system

• Session information

• Website usage logs

 

Communications

• Emails

• WhatsApp conversations

• Contact form submissions

• Customer support requests

• Survey responses

 

5. How We Collect Personal Data

We collect personal data through:

• Website contact forms

• Quote request forms

• Email correspondence

• Telephone calls

• WhatsApp messages

• Customer meetings

• Site surveys

• Contracts

• Cookies

• Analytics tools

• Social media enquiries

​

6. Purpose of Processing

We process your personal data to:

• Respond to enquiries

• Prepare quotations

• Deliver products

• Schedule installations

• Arrange site inspections

• Provide after-sales support

• Manage warranties

• Process invoices and payments

• Improve our services

• Improve website performance

• Conduct customer satisfaction surveys

• Detect fraud

• Comply with Saudi laws

• Protect our legal rights

We will only process personal data for legitimate, lawful, and specified purposes.

 

7. Legal Basis for Processing

We process personal data under one or more of the following lawful bases:

• Your consent

• Performance of a contract

• Compliance with legal obligations

• Legitimate business interests permitted by law

Where consent is the legal basis, you may withdraw it at any time unless another legal basis applies.

 

8. Marketing Communications

We may occasionally send:

• Promotional offers

• Product updates

• Company news

• New product launches

• Invitations to exhibitions or events

You may unsubscribe from marketing communications at any time by:

• Clicking the unsubscribe link in our emails (where applicable)

• Contacting us at [info@nexrise.com.sa]

• We do not send unsolicited marketing communications.

​

9. Cookies and Tracking Technologies

Our website uses cookies to:

• Maintain website functionality

• Improve user experience

• Remember user preferences

• Measure website traffic

• Analyse visitor behaviour

• Improve website security

 

Types of Cookies

• Essential Cookies

• Functional Cookies

• Analytics Cookies

• Performance Cookies

You may manage or disable cookies through your browser settings. Disabling certain cookies may affect website functionality.

 

10. Google Analytics and Third-Party Services

Our website may use services such as:

• Google Analytics

• Google Maps

• Google Fonts

• Meta Pixel (if enabled)

• LinkedIn Insight Tag (if enabled)

These services may collect technical information such as IP addresses, browser information, and website usage data in accordance with their own privacy policies.

​

11. Sharing Your Information

We may share your personal data only with:

• Installation teams

• Logistics companies

• Delivery partners

• Payment providers

• Website hosting providers

• IT service providers

• Professional advisers

• Government authorities

• Courts

• Law enforcement agencies

Only where necessary or legally required. We never sell your personal data.

​

12. International Transfers

Where personal data must be transferred outside the Kingdom of Saudi Arabia, Nexrise will ensure that appropriate safeguards are implemented in accordance with the Saudi Personal Data Protection Law.

​

13. Data Security

We implement appropriate security measures, including:

• Secure servers

• SSL encryption

• Access controls

• Password protection

• Anti-malware protection

• Regular software updates

• Staff confidentiality obligations

• Secure backup procedures

Although we strive to protect your information, no electronic transmission or storage system can be guaranteed to be completely secure.

 

14. Data Retention

Personal data will be retained only for as long as necessary to:

• Complete your project

• Fulfil contractual obligations

• Honour warranties

• Meet accounting requirements

• Meet tax obligations

• Resolve disputes

• Comply with Saudi law

Once no longer required, data will be securely deleted, anonymised, or archived where legally required.

 

15. Your Rights Under the PDPL

Subject to applicable law, you have the right to:

• Be informed about the legal basis and purpose of processing.

• Request access to your personal data.

• Receive a copy of your personal data in a commonly used electronic format where technically feasible.

• Request correction of inaccurate, incomplete, or outdated personal data.

• Request deletion or destruction of personal data when permitted by law.

• Withdraw consent where processing is based on consent.

• Object to processing where permitted by applicable law.

• Submit a complaint regarding the processing of your personal data.

Requests may be subject to identity verification and any legal limitations under the PDPL.

 

16. How to Exercise Your Rights

To exercise any of your privacy rights, please contact us by email at info@nexrise.com.sa

with:

• Your full name

• Contact details

• A description of your request

• Proof of identity where reasonably required

We aim to acknowledge your request within five (5) business days and respond within the timeframes required by applicable law.

 

17. Children's Privacy

Our products and services are intended for adults and businesses. We do not knowingly collect personal data from children without appropriate legal authorization.

 

18. Third-Party Websites

Our website may include links to third-party websites. Nexrise is not responsible for the content, privacy practices, or security of external websites. Users should review the privacy policies of those websites before providing personal information.

 

19. Data Breach Response

If a personal data breach occurs that is likely to affect your rights or interests, Nexrise will take appropriate measures to contain the incident, investigate its cause, and notify the competent authority and affected individuals where required by the PDPL.

 

20. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website with the revised effective date.

 

21. Contact Us

For any questions about this Privacy Policy or the processing of your personal data, please contact:

Nexrise

Email: info@nexrise.com.sa

WhatsApp: +966 50 344 5705

Website: www.nexrise.com.sa

Location: Riyadh, Kingdom of Saudi Arabia

​

22. Complaints

If you believe your personal data has been processed in violation of applicable law, you may contact Nexrise so we can investigate your concern. If you remain dissatisfied, you may submit a complaint to the competent authority responsible for enforcing the Saudi Personal Data Protection Law.

 

Privacy Notice for Contact and Quotation Forms

By submitting a contact, enquiry, or quotation request through our website, you acknowledge that Nexrise will process the personal information you provide solely for the purpose of responding to your enquiry, preparing quotations, communicating with you, and providing our products and services, in accordance with this Privacy Policy.

 

Cookie Notice

This website uses cookies to ensure the website functions properly, improve your browsing experience, analyse website traffic, and understand visitor interactions. By continuing to use our website, you consent to the use of cookies as described in this Privacy Policy. You can manage your cookie preferences through your browser settings

 

Last Updated: July 14, 2026